Return and Refund
Refund Policy
Warranty Agreements
Introduction
At Petawy, your satisfaction is our top priority. Should our products not meet your expectations, you're welcome to initiate a return within 30 days from the date of delivery. Your happiness matters to us!
30-Day Money Back Guarantee for Any Reason
Undamaged products may be returned for a refund for any reason within 30 days of receipt of shipment.
Returns must include the original packaging, all accessories, user manual, quick start guide, etc.
For non-quality related warranty claims, the buyer is responsible for shipping costs and petawy refunds the cost of the product itself.
If the product does not meet the above requirements, we cannot process your return request.
We cannot process a refund request for non-quality issues for items that have expired this 30-day window.
In order to quickly solve your problem, if you need to return the product within 30 days of delivery, you can submit a return application here. You can always contact us for any return questions at service@petawy.com.
How to Claim Your Warranty Easily
- Make sure your product is within the warranty period.
- Make sure you have a proof of purchase (the order number or screenshot of the order).
- Before confirming the solution with our customer service, please save the product and do not dispose of it.
- Contact our customer support team via service@petawy.com.
- Once our customer support team has received your request, please follow the customer support team’s instructions to file a warranty claim or return the product.
In order to quickly solve your problem, if you need to return the product within 30 days of delivery, you can submit a return application through the link below.
Warranty Period
12 months
Headline
- Quality Lies in Details: This glass rose is 4.3” x 8.2”, composed of three pink roses with petals made from soap, artificial but vivid like fresh ones, a crystal clear glass dome which allows you to appreciate the roses in all directions, a LED light string to light up your room at night, and a durable plastic round base to provide a long service life. The rose in glass dome will never fade or wither, which symbolizes the love between lovers or family members that will never change.
- Romantic Warm Light: This galaxy rose needs to be powered by 3 AAA batteries (not included). When you switch on, gentle and warm white light will illuminate everywhere around the roses in the glass dome and surroundings, to create a dreamy and romantic atmosphere in the bedroom and living room. Our galaxy flower rose gift is a great choice to promote the happy and romantic vibe on anniversary, birthday, candlelight dinner, Christmas Eve, wedding party, etc.
- Ready Gift Box Package: This glass rose will come with a beautiful gift box, to help you save time spent on gift packaging. What’s more, a delicate gift card will also be attached for you to write down your blessings for your mum, grandma, wife, girlfriend, daughter on Mother’s Day, Valentine’s Day, Christmas Day, etc.
- Great Room Decorations: This galaxy rose flower table lamp is perfect to decorate your room such as bedroom and living room to create a cozy and warm atmosphere in both daytime and nighttime. Your satisfaction is our #1 priority - 24/7 online customer service stands by. If you have any question, please feel free to contact us.